Skip to global navigation Skip to content Skip to search Skip to footer Skip to site map Access Key Legend
Global Navigation
content
JoinJSO.com
Police Emergency Communications Officer


Choosing Police Emergency Communications Officer (PECO) as a profession means that you enjoy a fast-paced, exciting environment in which to work. Many times, PECOs are the first to speak with a citizen during an emergency, and must provide accurate information to the citizen and relay the information to the responding police officer. Assertiveness, as well as sensitivity to the needs of the public, is critical to ensure appropriate information is gathered and transmitted according to the situation. All PECOs are cross-trained in call taking and the dispatching of officers to calls for service. There are also a wide variety of duties within the Communications Unit of JSO to develop a well-rounded career such as 9-1-1 Call Taker and Dispatcher positions.

PECOs also have the opportunity to work out of one of two locations, JSO's downtown headquarters or the dispatching center near Cecil Field (westside of Jacksonville).

Are you interested in joining our team? Please click here to apply! A member of our recruitment team will be in touch.   Connect with a Recruiter

Additional Information:  Benefits | Qualifications | LIMITED TIME - Hiring Incentive | Salary

 


 
QUALIFICATIONS
  • Be at least 18-years of age
  • Type at least 30 words per minute
  • Be able to work all shifts including weekends and holidays 
  • A High School diploma or GED equivalent preferred
  • TATTOOS:  
    • Tattoos are NOT permitted on the face or neck (if visible while wearing a collared shirt).
    • One visible tattoo on each hand, not to exceed one inch in measurement in all directions is permitted. 
    • One ring band tattoo is permitted on each hand.
    • Tattoos behind the ear cannot exceed one inch in measurement in all directions and cannot extend forward of the ear lobe. 
    • Any visible tattoo (e.g., on the hand, behind the ear) will not be permitted if deemed unacceptable.
IN ADDITION, the following areas may result in applicants being suspended from the hiring process: credit history including bankruptcy and collections; past drug use; inappropriate social media; driving history, work history; criminal activity and associations with known criminals; and inappropriate tattoos.

There are promotional opportunities within the emergency communications environment through Civil Service exams.

These positions offer participants the option to be training coordinators, as well as shift and squad managers. They work to provide premier customer service for the citizens of Jacksonville through call monitoring, surveys, and development of their assigned personnel.

Choosing a career as a Police Emergency Communications Officer means that you will have opportunities to learn about and use the latest equipment, provide a tremendous service to the officers and citizens of Jacksonville, and work in an ever-changing environment dedicated to customer service. Lives depend on the service that our PECOs provide.

Becoming a Police Emergency Communications Officer is a terrific opportunity for people starting their career in law enforcement.

Are you interested in joining our team? Please click here to apply! A member of our recruitment team will be in touch.


SALARY
  • Starting salary of $46,227.50 annually ($1,777.98 bi-weekly)
  • Limited Time Hiring Incentive - A $5,000 hiring incentive to be disbursed in the following schedule:
    • ‚Äč$1,000 upon completion of the Communications Training Officer (CTO) Program-Dispatch Class,
    • $2,000 upon completion of the CTO Program, promoting to a solo Dispatcher (PECO II),
    • and $2,000 at the end of probation (one year as a solo Dispatcher (PECO II).
  • After one year of probation: $48,538.87 annually ($1,866.87 bi-weekly)
  • 6% shift differential for midnights
  • 8% pay increase after three years of service in this role

*All salaries listed above are effective October 1, 2023. Paycheck calculations are based on 26 pay periods and before any taxes or deductions.  These base salaries increase in accordance with applicable collective bargaining agreements.


BENEFITS
  • 160 hours of Paid time off (Annual Leave)
  • 12 paid holidays
  • 1 personal leave day 
  • Defined Contribution (DC) Plan – 401(a)
    • 8% from employee
    • City of Jacksonville contributes an additional 12% (150% match)
    • Total: $9,245 est. contribution per year
  • Medical / Dental / Vision plans
  • Employee Life Insurance
  • Paid Parental Leave
  • 240 hours per year for Military Leave
  • PECOs have the opportunity to work out of one of two locations, JSO's downtown headquarters or the dispatching center near Cecil Field (westside of Jacksonville).

 

Apply Now

The Consolidated City of Jacksonville and the Jacksonville Sheriff's Office are Equal Opportunity / Equal Access Employers. To read the Mayor's Statement please click here. For more information about Equal Employment Opportunity, visit www.dol.gov/dol/topic/discrimination/ or www.eeoc.gov.

*Reading the PDF document(s) on this page requires the Adobe Acrobat Reader available free from Adobe.
 
footer
Video Player Window Exit Youtube Player
Access Key Legend
Most browsers support jumping to specific links by pressing access keys on your keyboard. On Windows, you can press ALT + Access Key (Chrome), ALT + Access Key + Enter (Internet Explorer) or ALT + Shift + Access Key (Firefox); on Macintosh, you can press Control + Option + Access Key (Safari, Firefox, and Chrome). All pages on this site use the following access keys:
Access Key 1 : Navigation
Access Key 2 : Page Content
Access Key 3 : Search
Access Key 4 : Footer
Access Key 5 : Site Map Access Key 6 : Access Key Legend Visitors using the JAWS screen reader 8 or above can navigate using the following keystrokes: H to cycle forward through the headings
Shift + H to cycle backwards through the headings
1 to navigate to the next level 1 heading (or a number between 1 and 6 to navigate to the next heading on this level)
Shift + 1 to navigate to the previous level 1 heading (or a number between 1 and 6 to navigate to the previous heading on this level)
Insert + F6 to provide a list of all headings
We are committed to meeting the guidelines set forth by the American with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and Web Content Accessibility Guidelines (WCAG2). All pages on use structured semantic markup. H1 tags are used for main titles, H2 tags for subtitles. View the City of Jacksonville Americans with Disabilities Act Notice.
End Of Page