The Jacksonville Sheriff's Office Police Communications Center is the primary Public Safety Answering Point (PSAP) for Duval County. The center answers all incoming phone calls through the 9-1-1 emergency line or the (904) 630-0500 non-emergency line.

In addition to answering 9-1-1 phone lines, the Communications Center also answers "non-emergency" phone lines at (904) 630-0500. Jacksonville Fire and Rescue is a secondary PSAP, meaning that the primary PSAP transfers calls involving fire or rescue to them, as appropriatJSO Communications Departmente.


Other law enforcement agencies within Duval County, such as Jacksonville Beach Police, Atlantic Beach Police, and Neptune Beach Police, operate PSAPs as well. Calls originating from within those jurisdictions are automatically routed to the appropriate PSAPs. All calls outside those jurisdictions are routed to the Jacksonville Sheriff's Office.






 

Incoming 9-1-1 and Nonemergency Calls Workload
  2012 2013 2014 2015 2016
9-1-1 Wireline & Wireless calls received 748,296 730,717 765,440 811,939 805,097
Administrative   (Non-Emergency 630-0500 & 630-0554) calls received 776,017 756,613 696,118 701,329 732,279
Total Phone Calls Received 1,524,313 1,487,330 1,461,558 1,513,268 1,537,376

Information from page 13 of the Sheriff's Office Department of Police Services 2016 Annual Report to the Community*.




The Communications Center of the Jacksonville Sheriff's Office is divided into two sections: Call-taking and Dispatching.

JSO Communications DepartmentCall-taking


The Call-taking section answers all incoming phone calls from the public. Any call requiring police presence is entered into our computer system and sent to dispatch.

When necessary, a 9-1-1 Call-taker can add an interpreter from an outside service to the line. Non English speaking individuals who may need translation assistance should be able to to say, in English the name of their native tongue.

The Communications Center is equipped with special text telephones for responding to 9-1-1 calls from Deaf or hearing/speech impaired callers.
 

Dispatching

The Dispatching section is divided into of six separate zones, each with its own dispatcher, one detective dispatcher, and two National Crime Information Center/Florida Crime Information Center dispatchers. The zone dispatchers are responsible for dispatching calls for service to available patrol units as well as handling any incoming radio traffic from patrol units.


More information about the Communications Unit is available in the Sheriff's Office Department of Police Services 2016 Annual Report to the Community*.

 

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