Our Victim Services Coordinators, also known as Victim’s Advocates, are here to help provide quality, professional and caring assistance to all crime victims, witnesses, survivors and their significant others.
They are also responsible for rendering short-term emotional and referral support to victims of crimes and assisting law enforcement officers at crime scenes with crisis intervention and counsel.
To contact an Advocate today please call 904.630.1764.
Victim Information & Notification Everyday (VINE)
What is VINE?
VINE is a toll-free, 24-hour telephone program that provides information and notification on offenders in the custody of the Florida Department of Corrections. Victims and the general public may register at any time to be notified. When an offender is released, transferred, escapes, or dies, registered persons will receive an automatic telephone notification.
How Do I Register?
To register, call VINE at 1.877.846.3435 (TTY: 1.866.847.1298) and follow prompts. Caller will simply enter telephone number, including area code, where they want to be reached. Caller will then be asked to enter a Personal Identification Number (PIN) for use during notification to confirm that the message was received.
The Jacksonville Sheriff’s Office will automatically register the victim or the appropriate next of kin of the victim who have reported an offense involving domestic violence, homicide, attempted murder, sexual battery, stalking, cyber-stalking, kidnapping related to domestic violence, and false imprisonment related to domestic violence.
Victims of the crimes listed above who do not have a phone may be notified by United States Postal Service (mail) of an inmate’s release or arrest.
VINE calls automatically when an offender’s custody changes, regardless of the time of day. Listen to the entire message, enter the PIN and press the # when prompted.
The VINE service will keep trying to reach you. If there is no answer or the line is busy, VINE will continue to call every half an hour for 24 hours, until a PIN number is entered to stop the notification calls. Call 1.877.846.3435 (TTY: 1.866.847.1298) or go to www.vinelink.com.
For custody information, call VINE and follow prompts. VINE will quickly tell the caller if the offender is in custody, and the name and location of the facility where the offender is in custody. Anyone may call VINE to check on an offender’s custody status. Live operator assistance is available, 24 hours a days, seven days a week.
Do not depend solely on the VINE program for your protection. If you feel that you may be at risk, take precautions as if the offender has already been released.
Additional Information is available on the VINE website and the Florida Department of Corrections’ Victim Services webpage.
IF YOU HAVE BEEN THE VICTIM OF A CRIME (OR IN CERTAIN CASES, THE SURVIVING SPOUSE, FAMILY MEMBER OR A PERSON LEGALLY DEPENDANT UPON THE VICTIM) , YOU MAY BE ENTITLED TO FINANCIAL ASSISTANCE FROM THE CRIMES COMPENSATION TRUST FUND. PURSUANT TO FLORIDA STATUTE 960.065.
Victim Compensation – 1.800.226.6667 OR Division of Citizen Services
Information on both of these can be found on the Attorney General’s website.
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